Ir al contenido principal

CELPIP writing task 1


A few days ago, you reserved a table at a restaurant with a great reputation in your city. Unfortunatly, the food and service you received were both poor and nobody at the restaurant was available to resolve your situation. Write an email to the manager of the resaturant your email should do the following:

-Describe the issues you experienced with the food
-Complain about the poor service you received
-Say what your would like the restaurant to do.
*total:150-200 words.


 Dear sir/ madam,

 I am writing to complain about  the poor quality of the food and service at your restaurant. My name is Silvia Dupon. Last week my family and i reserved a table at one of your restaurants located in the city of Montreal. We were looking forward to eat there because your restaurant has such a good reputation. Unfurtunatly we did not have a good experience.
First of all ,there were several problems with the food.  We ordered chiken lasagna but instead we got chiken with vegetables on our plates. I think that a dish called " chiken lasagna would have some pasta and cheese on it spcecially if it costs almost $50. In addition the meat on the mother's dish was uncooked we were albe to tell becuase there was blood on it. Also the hanburgers that my children ordered were cold

Moreover, when i tried to complain to one of your waiters, i was told that if i did not like the food here that i could eat somewhere else. In my opion that is called "lack of customer service. i do not think is fair to treat customers in such a rude way. So imagine how frustrated we were when we learned that we still had to pay for a service we did not receive. i highly recommend that you have your staff better trained so situations like this do not become a habit.  I am very disappointed with both the food and the service i have received from your restaurant therefore i demand a full refund for the food i purchased from your restaurant. Please conctact me once the refund has been applied to my card, otherwise i will escalate the issue to a higher level.
I look forward to a resolution for this matter. I can be reached at xxx-xxx-xxxx anytime

yours faithfully,

Comentarios

Publicar un comentario

Entradas populares de este blog

CELPIP -writing task 1

You recently bought a TV set from a well know store in town. However, the TV worked fine for only three days, then it shut down for no reason. You went back to the store to talk to the manager but he was not available.  so you explained the situation to the salesman but he was very rude to you and provided no assistance. Therefore, you left without a resolution.   Write an email to the store’s manager in about 150-200 words. Your email should do the following things: State the problem you had with the TV you bought. Complain about the rude behavior of the salesman and the bad customer service. Describe how you want the store to resolve the problem to your satisfaction. Dear manager, I am writing to complain about a TV set i purchased at your store 2 weeks ago. My name is Gorges Lucas and i bought one your flat screen television sets on september 25th. I looked forward to buying this device at your store beacuse it has such a good reputation. The tv was work...
Publicar un comentario
Leer más

CELPIP Writing Task 1

Dear Sir,Madam. I wish   to   make a formal complaint   against   your restaurant staff last Friday evening over  their   poor service , which  spoiled   my evening with my family. I had already made a reservation of 4. My reservation was at 7pm and I arrived at 6.50pm.  We were made to   wait for   an   hour before we were seated. In addition ,   I was greatly  disappointed  that  my sister birthday was spoiled  by the  poor attitude  of your staff.  The table seating was meant for a party of 3, so my party and I were pretty  cramped . The service was slow and  no apologies or reasons for the delay  in our food were given.  The manager was no where in sight. It was certainly a bad first experience. I hope that you will  look into  this matter  and train your staff properly to have the appropriate behavior bef...
Publicar un comentario
Leer más